The Senior Account Manager is the service experience leader of the client team, supporting/implementing the risk management/insurance program strategies.  For larger more complex risks, the Senior Account Manager supports the Account Executive in program administration, marketing and placement, and carrier management.  For middle market risks, the Senior Account Manager serves as the primary relationship leader, responsible for translating risk and loss profiles into solutions for program design and pre and post loss risk strategies. He or she also provides direction and works with the Account Analyst to deliver on client needs. A trusted advisor who is responsive and receptive, the Senior Account Manager provides innovative solutions and industry best deliverables through application of technical knowledge.   The Senior Account Manager always adheres to Lockton cultural values, and treats fellow associates, clients, and vendors with dignity and respect.

• In support of larger more complex accounts (serving under AE), the Senior AM is responsible as the key contact for client's service related issues. He or she is the technical advisor for coverages and risk related questions, discussing business and market changes that may impact coverage or risk profile. Reviews client contracts and provides guidance about insurance requirements and risk considerations.  For Middle Market Accounts, he/she serves as the strategic advisor for the client, responsible for the overall client satisfaction, client relations and client retention. He/she sets the strategy for service, program design and implementation.  Conducts open items meeting for ongoing service items. 
• For larger complex risks, supports the AE with the strategic planning process, preparing, analyzing information and making recommendations to the AE. For middle market accounts, drives strategy planning process with the client, evaluates changes, client goals and financial health and makes recommendations for pre-renewal and stewardship planning. Drives program and marketing process. 
• Communication with client and markets as directed by AE for large complex clients. For middle market clients, communicates with client and matters of strategic significance and oversees the marketing and placement process. Leads complex negotiations with carrier markets. 
  Monitors account and insures that billing and invoicing is up to date.  Works with the producer regarding profitability. 
• For larger complex risks, supports the AE with executing the defined marketing strategy, analyzes and provides recommendations to AE. For middle market, services as the primary lead responsible for the execution of successful marketing. Interprets and evaluates policy terms to ensure adequate coverage for Client’s identified exposures. Reviews final quotes and recommendations, conducts final negotiations with carriers, presents recommendation to clients and documents client acceptance of renewal strategy. 
• Project manage renewal implementation. Work with carriers and client to oversee program changes/endorsements with AA. 
• Project manage new client onboarding leveraging standard checklists and tools. Document communications strategy, and enroll client in standard delivered programs or client add ons.  Oversee AA activities to ensure administrative set up for successful client management is completed 
  Works in conjunction with AE, as appropriate to establish key reporting metrics for each client. Manages client financial reporting and claims analysis including providing the data to the client.  Works closely with financial analytics team as appropriate.
• Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently.  Actions: Prioritizes, makes preparations, schedules, leverages resources, stays focused.
• Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Actions: Follows procedures, ensures high quality output, and takes action.
• Building Customer Loyalty: Meeting and exceeding (internal or external) customer expectations while cultivating relationships that secure commitment and trust. Actions: Identifies networking opportunities, reaches out to expand contacts, leverages network contacts, maintains network relationships.
• Building Networks: Taking action to establish and maintain connections with people outside one’s formal work group, including those outside the organization (e.g., peers, cross-functional partners, and vendors), who are willing and able to provide the information, ideas, expertise, and/or influence needed to achieve work goals. Actions: Identifies networking opportunities, reaches out to expand contacts, leverages network contacts, maintains network relationships.
• Collaborating: Working cooperatively with others to help a team or work group achieve its goals Actions: Contributes to goal accomplishment, asks for help and encourages involvement, informs others on team, models commitment.
• Decision Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences Actions:  Identifies problems and opportunities, gathers information, interprets information, generates alternatives, evaluates alternatives and risks, chooses an effective option, commits to action, and considers others’ perspectives.

• 4+ year’s experience in client services experience in client services for property and casualty including servicing and placement. 
• Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry
• Intermediate/ Advanced knowledge Intermediate understanding of P&C coverage lines 
• Intermediate knowledge of risk financing strategies and products available to clients (e.g., guarantee cost, loss sensitive, collateral). Ability to address financial and collateral considerations with the markets on behalf of the client. 
• Excellent relationships with insurance/carrier markets in assigned areas, or ability to develop same immediately. 
• Intermediate negotiation skills related to marketing and placement of insurance products.  Understands how to position risks to underwriters to support the best possible outcomes. 
• A strong working knowledge of the changing vendor landscape including new entrants into the marketplace and cutting-edge products and solutions
• Expert knowledge of federal and state legislation and legal issues related to the insurance industry
• Ability to compile, analyze, and interpret complex financial information and data to facilitate decision making and translate to client to best meet strategic objectives. 
• Full proficiency in the use of Microsoft Word, Excel, and PowerPoint.
• Intermediate presentations skills