The Project Management Office (PMO) Manager is a senior-level professional responsible for establishing, leading, and continuously improving Lockton’s Project Management Office. This role ensures that projects and programs are delivered effectively and efficiently, aligning with the Lockton’s strategic objectives. The PMO Manager oversees project governance, methodology, resource allocation, performance tracking, and stakeholder engagement, providing guidance and support to project managers and teams across the enterprise.

Main Responsibilities
•    PMO Strategy and Governance:
•    Develop and implement a vision and strategic plan for the PMO in alignment with organizational goals.
•    Define, maintain, and continuously improve project management frameworks, policies, standards, and methodologies.
•    Establish governance structures and processes to ensure transparency, accountability, and consistent application of best practices across all projects and programs.
•    Monitor compliance with project management guidelines, reporting exceptions and recommending corrective actions as necessary.

Portfolio Management:
Oversee the selection, prioritization, and balancing of projects and programs to maximize value delivery and resource utilization.
Facilitate portfolio reviews and workshops to evaluate progress, risks, and alignment with business objectives.
Ensure proper documentation, tracking, and reporting of project and program status, milestones, financials, and outcomes.

Project Delivery Oversight:
Support project managers in planning, executing, and closing projects within scope, schedule, budget, and quality standards.
Implement and monitor project health metrics, such as timelines, budgets, deliverables, risks, and resource utilization.
Provide expert guidance on risk management, issue resolution, and change control.
Drive continuous improvement in project delivery by fostering a culture of learning, innovation, and feedback.

Resource Management:
Oversee resource planning, capacity management, and workload balancing across all projects and programs.
Work with department heads to assign project managers, subject matter experts, and teams based on project needs and priorities.
Identify resource gaps and develop strategies for recruitment, training, and retention of top talent.
Stakeholder Engagement and Communication:
Build strong and collaborative relationships with business leaders, project sponsors, and key stakeholders.
Act as a primary point of contact for project and program communications, ensuring timely and accurate information flow.
Facilitate decision-making processes and resolve conflicts among stakeholders as needed.
Promote transparency and trust through open, regular, and tailored communications.

Performance Measurement and Reporting:
Define key performance indicators (KPIs) for project, program, and portfolio management.
Regularly analyze, report, and present PMO performance, providing actionable insights and recommendations to senior leadership.
Benchmark organizational project management maturity and identify areas for improvement.

Leadership and Team Development:
Recruit, mentor, and develop PMO staff and project managers, fostering professional growth and high performance.
Promote diversity, equity, and inclusion in PMO hiring, training, and advancement practices.
Encourage a collaborative, supportive, and innovative team environment.

•    Bachelor’s degree in business, project management, engineering, information technology, or a related field (master’s degree preferred).
•    10+ years of experience in project or program management, with at least 3 years in a leadership role.
•    Extensive experience in developing and implementing project management methodologies, governance frameworks, and tools.
•    Demonstrated ability to manage large, complex, and cross-functional projects and portfolios.
•    Strong leadership, communication, and interpersonal skills, with the ability to influence at all levels of the organization.
•    Proven experience with resource management, risk assessment, budgeting, and performance measurement.
•    Excellent analytical, problem-solving, and decision-making abilities.

Desired Skills and Competencies
•    Strategic Thinking: Ability to see the big picture, anticipate challenges, and align the PMO’s work with organizational strategy.
•    Change Leadership: Skilled at leading organizational change, managing resistance, and motivating teams through transformation.
•    Communication Excellence: Superior verbal and written communication skills, with the ability to tailor messages to various audiences.
•    Stakeholder Management: Ability to engage, persuade, and build trust with diverse stakeholder groups at all levels.
•    Analytical Acumen: Proficiency in data analysis, dashboarding, and reporting to drive performance improvements.
•    Technical Proficiency: Comfortable with project management software, resource planning tools, and digital collaboration platforms.
•    Results Orientation: Focused on delivering tangible business outcomes and driving value through effective project execution.
•    Business Acumen: Solid understanding of financial principles, business case development, and portfolio investment evaluation.