Administrative Communication Specialist - Plano, TX
Upbound Group - TX, Texas, United States of America
Client Services
260029
Administrative Communication Specialist - Plano, TX
Upbound Group - TX, Texas, United States of America
Client Services
260029
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
The Administrative Communication Specialist operates onsite at an assigned client location to provide employee benefit education, as well as administrative services to the Human Resources department and employees. Responsibilities include benefit reviews and enrollments, employee support, and various client-specific administrative duties.
Your Responsibilities
Location: This is onsite 5 days a week in Plano, TX
ESSENTIAL FUNCTIONS
- Benefit Communication Reviews: Contacts newly hired and existing employees to schedule one-on-one benefit review sessions. Conducts benefit reviews in person or telephonically as needed, based on accessibility and changing environment. Follows compliance practices regarding recorded benefit enrollments for all telephonic benefit reviews. Analyzes census data and creates a customized outreach strategy in order to effectively connect with each employee. Accepts inbound service calls to follow-up, educate, and address employee questions as needed. Enters employee and enrollment information into appropriate systems at time of enrollment. Accurately completes paper applications and/or electronic enrollments.
- Employee Service and Support: Develops a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans; responds to employee and carrier inquiries in a timely manner; investigates and resolves benefit-related concerns, including enrollment, deduction, billing, and claims issues; supports benefit email inbox and contact center, as assigned. Act as a liaison between the client’s HR department, employees, BCInsourcing, and benefit carriers.
- Administrative Service and Support: Completes various administrative duties, as assigned by client and BCInsourcing; based on client needs, duties may include (but are not limited to) administration or support of Qualifying Life Events, Status Changes, Dependent Verification, Billing, Leave of Absences, New Hire Orientation, Appointment Scheduling, Benefit Enrollments and Applications.
- Attendance: Regular attendance is required. Hours may fluctuate during open enrollment periods and special projects in order to meet the needs of the client, including extended work hours, evenings, and weekends
Performs all other tasks as assigned
Qualifications
MINIMUM EDUCATION AND EXPERIENCE
- High School Diploma/GED equivalent or equivalent years of applicable experience
- At least 1 year of experience in HR/Benefits
- Intermediate proficiency in Microsoft Excel
- Demonstrate polished, articulate verbal and interpersonal communication skills
- Professional experience demonstrating superior customer service skills while multitasking and working under pressure of deadlines
- Professional experience demonstrating self-motivation and result-driven outcomes with little to no supervision
- Proven experience following a step-by-step process while using deductive reasoning to produce positive outcomes
Must have and maintain a valid driver’s license to travel to client sites per client requirement
PREFERRED EDUCATION AND EXPERIENCE
- Life and Health Producer’s License and be eligible for appointment to appropriate insurance carriers within the timeframes established by BCInsourcing, when a client's workplace requirement
- Strong knowledge of benefit insurance products, including core and/or voluntary benefit insurance products
- Bilingual a plus but not required.
Starting Hourly Range for This Position is $24.03-$26.44/hr
This Position Is Also Eligible For Monthly Incentive Pay Based On Meeting Performance Metrics Following 90 Days of Active Employment
The hourly range represents the estimated low and high end of the hourly range for this position. BCInsourcing considers a combination of the selected candidate’s skill set, experience, qualifications, licensure, and other job-related factors as they relate to the position. At our Company, generally, an individual would not be hired at the top of the range of the role, and compensation decisions are dependent on the facts and circumstances of each posting.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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