At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you’ll feel right at home here. 

BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees. 

Location: This is onsite 5 days a week in Plano, TX

ESSENTIAL FUNCTIONS

• Benefit Communication Reviews: Contacts newly hired and existing employees to schedule one-on-one benefit review sessions. Conducts benefit reviews in person or telephonically as needed, based on accessibility and changing environment. Follows compliance practices regarding recorded benefit enrollments for all telephonic benefit reviews. Analyzes census data and creates a customized outreach strategy in order to effectively connect with each employee. Accepts inbound service calls to follow-up, educate, and address employee questions as needed. Enters employee and enrollment information into appropriate systems at time of enrollment. Accurately completes paper applications and/or electronic enrollments.
• Employee Service and Support: Develops a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans; responds to employee and carrier inquiries in a timely manner; investigates and resolves benefit-related concerns, including enrollment, deduction, billing, and claims issues; supports benefit email inbox and contact center, as assigned. Act as a liaison between the client’s HR department, employees, BCInsourcing, and benefit carriers.
• Administrative Service and Support: Completes various administrative duties, as assigned by client and BCInsourcing; based on client needs, duties may include (but are not limited to) administration or support of Qualifying Life Events, Status Changes, Dependent Verification, Billing, Leave of Absences, New Hire Orientation, Appointment Scheduling, Benefit Enrollments and Applications.
• Attendance: Regular attendance is required. Hours may fluctuate during open enrollment periods and special projects in order to meet the needs of the client, including extended work hours, evenings, and weekends

Performs all other tasks as assigned

MINIMUM EDUCATION AND EXPERIENCE

• High School Diploma/GED equivalent or equivalent years of applicable experience
• At least 1 year of HR/Benefits experience, including LOA.
• Intermediate proficiency in Microsoft Excel
• Demonstrate polished, articulate verbal and interpersonal communication skills
• Professional experience demonstrating superior customer service skills while multitasking and working under pressure of deadlines
• Professional experience demonstrating self-motivation and result-driven outcomes with little to no supervision
• Proven experience following a step-by-step process while using deductive reasoning to produce positive outcomes

• Must have and maintain a valid driver’s license to travel to client sites per client requirement

   

PREFERRED EDUCATION AND EXPERIENCE

• Life and Health Producer’s License and be eligible for appointment to appropriate insurance carriers within the timeframes established by BCInsourcing, when a client's workplace requirement
• Strong knowledge of benefit insurance products, including core and/or voluntary benefit insurance products
• Bilingual a plus but not required.

Total Rewards Summary

We offer a comprehensive total rewards package designed to support the health, financial well-being, and professional growth of our employees.

• Paid training and ongoing professional development
• Company-provided equipment
• Comprehensive medical, dental, and vision coverage, including a wellness program
• Additional voluntary benefit options
• 100% employer-paid benefits
• 401(k) retirement plan with company match
• Pet insurance
• Immediate vacation accrual
• Paid holidays, effective upon hire, including:
  – 11 company-observed holidays
  – 2 floating holidays
  – 2 personal days
  – 2 volunteer days
• Employee referral bonus program

Compensation

The starting hourly pay range for this position is $24.03 – $28.84 per hour.

The listed hourly range represents the anticipated minimum and maximum compensation for this position. Actual pay will be determined based on a variety of job-related factors, including but not limited to the selected candidate’s skills, experience, qualifications, licensure, and internal equity. In most cases, new hires are not brought in at the top of the range, as compensation decisions are evaluated based on the specific circumstances of each hire.