Business Analyst
Overland Park, Kansas, United States of America
Information Technology
260144
Business Analyst
Overland Park, Kansas, United States of America
Information Technology
260144
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Business unit
Lockton Management, LLC
Schedule
Full-time
Lockton Benefits Offerings
Click Here
Workplace
Hybrid
Your Responsibilities
We are seeking a Business Analyst to partner with business and technology teams to drive process improvements, support system enhancements, and deliver data-driven insights. This role also plays a key part in managing ticket-driven support activities and ensuring timely issue resolution.
Key Responsibilities
• Gather, document, and translate business requirements into functional solutions
• Analyze current processes and recommend improvements to increase efficiency and accuracy
• Manage and support ticket queues (e.g., SysAid), including triage, prioritization, and resolution
• Troubleshoot issues, perform root cause analysis, and coordinate with technical teams
• Monitor ticket trends and recommend long-term improvements
• Analyze data and develop reports or dashboards to support decision-making
• Participate in testing (UAT) and support system implementations and enhancements
• Maintain clear documentation, including SOPs and knowledge base articles
• Collaborate effectively with Finance, IT, and Operations teams
Required Skills
• ERP Knowledge: Working knowledge of Oracle Fusion Cloud ERP financial modules (GL, AP, AR, Billing, Asset Management, Procurement), Oracle Transactional Business Intelligence (OTBI) and Oracle Integration Cloud (OIC) a plus.
• Data Analysis: Proven ability to transform complex datasets into strategic business insights and comprehensive reports.
• Process Improvement: Demonstrated track record of process improvement through innovation and creativity while ensuring standardization and audit governance.
• Communication: Strong verbal and written communication skills, with the ability to convey complex solutions to a wide audience.
• Adaptability and Collaboration: Positive, proactive, and self-motivated, with proven ability to work across multi-functional teams in a technical, fast-paced environment with upstream and downstream impacts and stakeholders.
• Customer Focus: Ability to respond to customer requirements with timely and effective technical solutions.
Qualifications
• Industry-Specific Experience: Experience working in the Insurance Industry.
• Educational Background: A bachelor’s degree or accountancy qualification.
• Technical Understanding: Proficiency with Microsoft SQL, Microsoft Power BI, and advanced Excel capabilities, including pivot tables, complex formulas, and VBA macros.
• Experience with ticketing systems (SysAid, ServiceNow, Jira, etc.)
#LI-JM
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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