Commercial Deputy Team Leader
Belfast, Ireland
002810
Commercial Deputy Team Leader
Belfast, Ireland
002810
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Business unit
Belfast
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
In Office
Your Responsibilities
Deputy Team Leader Role – What is involved?
The Deputy Team Leader will be responsible for assisting with the management of an Account Manager team within Lockton Commercial, currently a team of 6 with plans to expand to support our continued growth across the business. You will also be responsible for managing your own client portfolio and acting as a referral point for any client questions or issues.
Deputy Team management
- Assisting with oversight of resources across the team, allocating new and existing clients and day to day support on workload management
- Providing advice and guidance as required, act as a referral point for any technical or client queries from the team, and act an escalation point for any issues
- Provide ongoing training and development - there will also be a focus on early career talent development to ensure we are providing the best foundations for our Associates, and supporting the ongoing development of our experienced Associates.
- Ensuring team adherence to Lockton standards and procedures
- Collating MI to share with Team Manager
- Understand the business strategy, be actively involved in developing and evolving the team strategy
Account Manager
- Build and maintain excellent working relationships with our clients to ensure that we are providing the best service for all their insurance needs
- Build close working relationships with the market
- Managing a portfolio of existing and new clients, supporting their ongoing insurance needs and renewal process. This will include strategy meetings, preparing market submissions, analysing renewal information, looking for opportunities to provide enhanced or additional services and tracking client policies through the renewal process.
- Engaging with the wider team to drive new business initiatives across the business
- Proactively track client renewal periods, help build the renewal strategy and ensure that we retain commercially successful business
Qualifications
Skills and experience
- Demonstrable experience of people or team management, including coaching, training and development of team members
- Proven experience of Client Account Management
- Due to the nature of the role you will need to be organized, proficient in using Microsoft office and be comfortable communicating with a wide range of clients and colleagues
- Proven Leadership and strong interpersonal and communication skills to interact with Associates at all levels
- Desire to join a dynamic, entrepreneurial team in a growing organisation
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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