Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About the role

The Client Administrator will be responsible for the servicing and support of the confirmed clients on day-to-day queries and endorsements for Group Medical and Group Life policies. The Client Administrator will also be managing and maintaining client accounts, ensuring smooth communication and coordination between clients and the organization, and providing support and assistance to clients as needed.

Role Responsibilities

• Assist client on end-to-end endorsement processes (addition/deletions)
• Reviews agreements and/or insurance policy documents such as schedule of benefits and be able to explain new benefit offerings and communication strategies to existing clients.
• Work with various insurer portals to complete client requests.
• Verification of documents and enrolment of members to the Insurance policy portals as per client requests and agreed SLAs.
• Handling DHA ID validation of census & DHPO error corrections, streamlining communication between client and insurer to ensure it is done in a timely manner.
• Ensuring process is followed accurately including updating the endorsement tracker, filing documents and invoices.
• Coordinating with the Finance team to process invoicing and payments.
• Meets with clients alone or in conjunction with CRM if needed.

• At least 2-5 years’ experience in the life and medical insurance industry in an insurance brokerage in the UAE.
• Demonstrated invoices reconciliation skills.
• Advanced excel and technology skills (Microsoft Office, and Insurer portal knowledge is a plus).
• Excellent verbal and written communication skills.
• Strong project management, operational and organizational skills.
• Excellent customer service skills, ability to explain processes, handle complaints, problem solving and escalations with the ability to develop sound relationships with multiple clients.  

#LI-AB67