Claims Advocate
Dubai, Middle East / North Africa
003647
Claims Advocate
Dubai, Middle East / North Africa
003647
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
Business unit
Dubai
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented,
and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and
problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our
communities and being a part of our caring culture, you belong here
Your Responsibilities
- Manage a mixed claims portfolio of Property & Casualty (liability and workmen compensation), and other lines as
necessary. - Take full ownership of the assigned claims from around the UAE and manage own allocated portfolio of accounts,
implementing Best Practices, and ensuring Service Standards are met in line with the Key Performance Indicators. - Provide guidance and support to clients, explain the claims process and information required, manage their
expectations for each step of the process, answering questions, addressing concerns, and providing regular
updates on claim status. - Proactively manage claims end to end across multiple lines and monitor claims progress: from first notice of loss
to final settlement. - Act as primary liaison between clients and insurers, third-party service providers to ensure the client has a smooth
claims experience. - Build and maintain strong relationships with clients, insurers, independent adjusters, lawyers, experts, and other
stakeholders, fostering trust and collaboration. - Engage in effective negotiations with insurers, loss adjusters and other parties to achieve fair and reasonable
outcomes. - Identify and flag potential delays, inefficiencies, or disputes early, and provide recommendations to improve the
customer experience and achieve the best outcomes. - Deliver clear and regular updates to clients throughout the claim lifecycle.
- Work closely with producers, account managers & executives, brokers, placement teams, partners, to manage
claims relationship with clients and to act as an ambassador for Lockton’s claims offering. - Work independently and as part of a team.
- Use of standard Microsoft applications, and other systems at Lockton.
- Preparation and provision of claims reports, track and assess claims activity, participate in regular calls and
meetings with clients. - Report to LIB UAE Claims Manager and provide support and assistance to the Senior Claims Advocate on large;
contentious or complex losses including CAT events.
Qualifications
The successful candidate will possess
- Strong communication skills demonstrated in active listening, clear and straightforward writing and speaking
abilities (both English and Arabic languages are a must) - A positive attitude, be proactive, be team oriented, be organized and always looking to improve service and
results, and will require to demonstrate consistent excellent customer service, empathy, professionalism, and a
sense of urgency to support clients by taking full ownership of the claim process to ensure fair and efficient
resolutions. - An experience of 7+ years in managing a portfolio of Property & Casualty claims. A Multi Line Claims Experience is a plus, especially if exposed to Medical Malpractice, Marine, & Financial Lines.
- A strong ability of reading policy wording and interpret it accurately, ability to analyze coverage
- A thorough understanding of claims processes and procedures.
- A bachelor’s degree in insurance, business administration, law, engineering, or a related field
- A professional certification from a reputable insurance institute or working towards a professional certification is a
plus
#LI-YK1
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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