The purpose of this role is to lead service delivery to our largest and more complex global clients across the People Solutions practice.

 This role has a focus on effectively and proactively delivering to clients, being a role model to the wider team and people managing/developing other members of the team to add value. Some international travel is anticipated with this role.

 CLIENT FOCUS/MANAGEMENT

·        Leads the larger global accounts.
·        Builds & fosters client relationships and manages the service delivery by the client team - including the client relationship and deliverables/materials across the range of global benefit propositions and services
·        Understand the “why” (the reason) for the work being needed and delivered to a client and have multiple “tools” available to solve client issues
·        Actively manage the client portfolio including evidence of client account management planning
·        Collaborate with the client team in directing, addressing, and resolving client queries issues about global benefit issues.

CLIENT DELIVERY

·        Consider and deliver idea suggestions and/or updates to clients
·        Use and interpret client data to tell a story for a client
·        Able to effectively communicate complex and technical issues to clients and colleagues
·        Managing client expectations on delivery/what can be achieved
·        Share and implement best practices across the team and implement/embed continuously improving processes
·        Be accountable for monitoring the scope, budget, and other metrics through effective project tracking
·        Be accountable for the client team adherence with any Lockton processes to ensure compliance and risk management of delivery e.g. data protection process, maintaining audit trails.

MAKING EFFECTIVE CONNECTIONS

·        Develop networks with the Lockton Global Partner offices, peers and other business service groups (IT, Office Services, Information Processing, Accounting, local offices, etc.) to progress various tasks using a partnership approach that facilitates high-quality results and process workflow.
·        Proactively consult with local Lockton Global offices and partners as needed to resolve any issues.

NEW BUSINESS

·        Actively seek and support new business opportunities including RFP responses from prospects & associated pitches/negotiations.
·        Ownership for pricing and scoping of mid-sized projects.
·        Take latest ideas and completes the required contracting/Statement of Works

MANAGING SELF & DEVELOPMENT

·        Awareness of multiple propositions and solutions available and how to apply/combine them to client need.

MANAGING OTHERS

·        Display role model behaviours to the client and client team

·        Mentor, develop and train the team

·        Delegate appropriate tasks and projects and review products

People and team management capability (as and where appropriate).

Desired skills & knowledge:

·        Strong experience in a role which reflects the skills and client management experience which will be transferred to the world of Global Benefits

·        Excellent communication skills – both written and verbal

·        Proactive and commercial approach to clients

·        People or team management (where applicable)

·        Have completed training courses/qualifications in core areas such as insurance, international benefits (IEBA), HR or another related discipline

·        Strong client & commercial track record.

Further experience, skills, or knowledge

·        Fluency or professional proficiency in a foreign language is often helpful

·        Any other professional qualifications or training are also an advantage

Experience working or living abroad is helpful although not required.