The purpose of this role is to provide service delivery to a range of clients across the People Solutions practice with a focus on medium – larger accounts.

This role has a focus on effectively and proactively delivering to clients, managing workload effectively, being a role model to the wider team and developing other members of the team to add value – this includes making connections externally and across the business whilst accessing resources to solve problems.

CLIENT FOCUS/MANAGEMENT

·        Lead medium and larger accounts, build & foster client relationships and manage the service delivery to other clients including the client relationship and deliverables/materials across the range of global benefit propositions and services.
·        Understand the “why” (the reason) for the work being needed and delivered to a client and have multiple “tools” available to solve client issues.
·        Actively manage the client portfolio including evidence of client management planning.
·        Collaborate with client team members in directing, addressing, and resolving client queries issues about global benefit issues.

CLIENT DELIVERY

·        Consider and deliver idea suggestions and/or updates to clients.
·        Use and interpret client data to tell a story for a client.
·        Able to effectively communicate complex and technical issues to clients and colleagues.
·        Managing client expectations on delivery/what can be achieved.
·        Implement best practices across the team and implement/embed processes where appropriate.
·        Accountable for monitoring the scope, budget, and other metrics through effective project tracking.
·        Accountable for the client team adherence with any Lockton processes to ensure compliance and risk management of delivery e.g. data protection process, maintaining audit trails.

MAKING EFFECTIVE CONNECTIONS

·        Develop networks with the Lockton Global Partner offices, peers and other business service groups (IT, Office Services, Information Processing, Accounting, local offices, etc.) to progress various tasks using a partnership approach that facilitates high-quality results and process workflow.
·        Proactively consult with local Lockton Global offices and partners as needed to resolve any issues.

NEW BUSINESS

·        Actively seek and support new business opportunities including RFP responses.
·        Ownership for pricing and scoping of small and mid-sized projects.
·        Take latest ideas and complete the required contracting/Statement of Works or equivalent to have agreement on the scope and fees.
·        Ensure that the client database holds up to date / relevant information for all designated clients.
MANAGING SELF & DEVELOPMENT
·        Awareness of multiple propositions and solutions available and how to apply/combine them to client need.

Desired skills & knowledge:

·        Strong experience in a role which reflects the skills and client management experience which will be transferred to the world of Global Benefits

·        Excellent communication skills – both written and verbal

·        Proactive and commercial approach to clients

·        People or team management (where applicable)

·        Have completed training courses/qualifications in core areas such as insurance, international benefits (IEBA), HR or another related discipline

·        Strong client & commercial track record

Further experience, skills, or knowledge

·        Fluency or professional proficiency in a foreign language is often helpful

·        Any other professional qualifications or training are also an advantage

Experience working or living abroad is helpful although not required.