Employee Benefits Account Manager

Hartford, Connecticut, United States of America

Client Services

24022Y

Apply now

Hartford, Connecticut, United States of America

Client Services

24022Y

Apply now

Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About the Position

Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. To see the latest insights from Lockton's experts, check Lockton Market Update.

A few of the reasons Associates love working at Lockton include:

Opportunities for growth and advancement, including paid training and professional development
12-week paid parental leave
A huge emphasis on community involvement
Frequent athletic and wellness events
Incredibly generous rewards; US Associates receive a Rolex for their 10 year anniversary!

Business unit

Northeast Series

Schedule

Full-time

Job type

Standard

Workplace

Hybrid

Your Responsibilities

The Account Manager role is at the forefront of our Lockton Northeast Client Engagement strategy. They are directly responsible for the day-to-day servicing needs of Lockton Northeast Clients under the general guidance of the Unit Manager, Account Executive and/or Client Executive. Overall responsibilities include leading the core service delivery items and executing on all day-to-day administrative and service needs. The Associate must be familiar with Lockton Northeast resources, policies & procedures, and ensure overall compliance with the aforementioned. The Account Manager I will be a participant in the Lockton Northeast Career Foundations Program or Career Advancement Program which is designed to provide technical and practical training supporting continued career progression. A high performing and successful Account Manager I will support the Unit Manager, Account Executive and/or Senior Client Manager to ensure transactional excellence and provide great customer service.

Core Responsibilities:

Executes on all day to day administrative and service needs including claim issues, compliance questions, billing questions, plan related questions, and other carrier issues requiring urgent attention
Completes tasks assigned to the "support role" in the client engagement workbook
Client Service Calls (leads and communicates effectively to clients; holds other team members accountable to update items if they are leading; ensures updated log is emailed to the client at least 30 minutes prior to call
Monthly Claims Tracking (updates and sends monthly claims to client prior to the month end; ensures tracking is peer reviewed by Finance team prior to release
Compliance (sends annual compliance calendar to client; reminds client of compliance due dates and ensures deadlines not missed; completes draft of 5500; leads PCORI calculations; reviews and delivers SDPs and SBCs; sends annual compliance notices during open enrollment; updates client Wrap document)
Project Management (establishes draft timeline and sets up call with client after renewal decisions are made; develops benefits guide/open enrollment presentation/brainsharks with the communications team; ensures Account Executive or Account lead reviews output and makes edits; delivers initial draft to client with the expectation the materials are accurate; communicates high priority client-required action to ensure open enrollment deadlines are not missed; delivers final version to client within established timeframe)

Qualifications

Bachelor’s Degree in a business-related program (preferred) or equivalent education and/or experience required
Minimum of two years of benefits insurance experience and/or human resources/consulting experience required
Ability to efficiently organize work and manage time in order to meet deadlines
Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
Exceptional verbal and interpersonal communication skills
Understands industry trends and governmental regulations
Ability to attend company, department, and team meetings as required, including industry training sessions
Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
Ability to work outside of normal business hours as needed
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position, now or in the future

Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Learn more about your Lockton experience

No Agencies Please

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

Similar Vacancies

View all

Life at Lockton

November 1, 2024

Making an impact: Ra...

The Community Impact Award, funded by the Lockton family, honors Associates who go above and beyond to improve their communities through volunteering and philanthropy. This recognition enables each award recipient to direct a $25,000 donation to a charity of their choice, provided by the Lockton family. This year, both Rae Lynn Zachary and Shannan Smith were celebrated for their work with the Leukemia & Lymphoma Society (LLS), an organization dedicated to fighting blood cancers and improving the lives of patients and their families. Since 2011, Rae Lynn has been a dedicated participant in LLS’s fundraising walks, organizing teams in Lockton’s San Francisco office before transitioning to individual efforts. To date, she’s raised more than $37,000 personally, with an additional $33,000 from team contributions. Her involvement stems from personal loss: “I first became involved after my uncle passed away from leukemia in 2009,” she shares. “But it really became personal when a colleague’s infant son was diagnosed with the disease. Seeing him survive after months of treatment gave me a reason to keep going. Since then, I’ve lost two more family members and a friend to leukemia. That’s what drives me to keep walking and fundraising year after year.” For Shannan, supporting LLS began as a way to rally around a family friend diagnosed with acute lymphocytic leukemia (ALL) in 2014. To raise awareness, she organized the first "Lemonade for Leukemia" stand within her neighborhood, raising $415 in one weekend and turning the event into an annual summer tradition. “We then walk in the Light the Night event each September,” Shannan adds. “This cause became even more personal this year when a cousin was diagnosed and recently underwent a transplant. I’m hopeful that she, too, will be able to look back one day and see all the progress the LLS has made.” Both Rae Lynn and Shannan share a commitment to instilling the value of community service in their families, hoping to inspire the next generation to carry on their legacy. For Rae Lynn, involvement in LLS is a lasting commitment she hopes to carry into retirement. Shannan, inspired by her role as a mother and leader, aims to pass down her passion for service to her three daughters, saying, “I want them to understand the importance of giving back to those in need when you have the means to do so.” By demonstrating compassion and resilience through their work, both women have become role models within Lockton, their families and communities. The Community Impact Award holds deep significance for both women. “This award isn’t just about the donation—it’s a reflection of Lockton’s commitment to giving back,” Rae Lynn says. “Lockton encourages us to get involved in the causes we care about and provides the support to make that happen.” Shannan echoed this sentiment, describing how Lockton’s C.A.R.E. Committee and volunteer days foster a culture of compassion: “Lockton truly cares about what drives its Associates, giving us the flexibility to serve our clients while also supporting our community work.” Through their dedication and Lockton’s support, Rae Lynn Zachary and Shannan Smith are making a lasting impact, offering hope to those affected by blood cancer.

Life at Lockton Article Header_Warfighters

October 30, 2024

Making an impact: Mo...

In 2015, Josh Olson, Gary Giulietti, and David Giulietti sought a way to raise money for a cause close to their hearts. Inspired by an event supporting Move United Warfighters, they set out to create something similar. With their love of golf and connection to supporting veterans, the Move United Warfighters Charity Challenge was born. Between Josh, Gary, David, and the addition of Lauren Turpak, the event became a hit. The annual golf tournament has been a resounding success, raising an impressive $736,000 for Move United Warfighters this year. The event continues to grow, with the goal of eventually raising $1 million per tournament to expand the organization's reach and support even more veterans in need. Move United Warfighters is a nonprofit focused on sports rehabilitation for veterans and Armed Services members with physical disabilities. As a national multi-sport organization, it empowers over 70,000 youth and adults each year, helping them build independence, confidence, and fitness through inclusive programs across 42 states. For many involved in organizing the event, the cause is personal. With connections to family members who served in the military, the challenge honors the sacrifices made by veterans. Many of the organizers have witnessed firsthand the struggles veterans face, such as PTSD and physical injuries, and they see the event as a chance to give back in a meaningful way. The continued success of the Move United Warfighters Charity Challenge is made possible by the dedicated support of many, including Lockton. "Lockton has been with us from day one," one organizer shared. "They’ve been our anchor sponsor, providing both financial support and a steady stream of volunteers, which is essential for making this event happen year after year." Many Lockton Associates contribute by either golfing or volunteering, and the company’s leadership ensures the event is handled with autonomy. "What’s great about Lockton’s involvement is that they trust us to run things the way we think best," said another Associate. "Their support allows us to focus on creating an incredible experience for the veterans without being micromanaged." This commitment to empowering Associates is a key part of Lockton’s culture. "Lockton’s leadership is always there to back us up, but they also give us the freedom to make decisions that will have the most impact," one team member emphasized. "It’s that balance of trust and support that has helped this event grow and continue making a difference for veterans." The event has become more than just a fundraiser—it’s a reflection of the company’s values and the deep connections formed between Associates and the veterans they support. “This isn’t just about raising money; it’s about making a real, lasting impact in the lives of people who have given so much for our country.”

Life at Lockton Article Header_Josh Arnold

October 15, 2024

Global Community Imp...

If you're interested in supporting Camo to College, click here to learn more. Josh Arnold, a former Marine Corps Section Leader, has been awarded Lockton’s Global Community Impact Award after being recognized as a regional winner last year. The award was presented to him for his dedicated work with Camo to College, a nonprofit he founded in 2021 to help veterans transition back into civilian life. Josh describes it as a “transition to society brokerage,” acting as an advocate for veterans as they navigate the complexities of post-military life—whether it’s pursuing education, vocational training, or a new career path. Winning the award for the second consecutive year was a surprise for Josh, who didn’t expect his growing nonprofit to receive such recognition so soon. 'It’s amazing to know that people believe in our mission and recognize the work that has gone into getting us to where we are now,' he says. In addition to the award, Josh was astonished to receive a generous $100,000 donation to Camo to College from the Lockton family - the largest donation given since the launch of the Community Impact Award. “The support and dedication to philanthropic efforts at Lockton is unmatched. Having the President of our company as one of our first donors, receiving such a substantial contribution from the Lockton family, and the incredible support of my coworkers has been overwhelming!” Josh’s leadership style is rooted in problem-solving and a deep sense of responsibility to his fellow veterans. “When I see an issue, I trace it back to the root and put a plan together to fix it. Camo to College started because I saw too many veterans struggling after their service, and too many of my brothers taking their own lives. Veteran suicide is a huge issue, but instead of just addressing the symptoms, I wanted to go back to where it all began: the transition to civilian life. That’s where we can make the biggest difference.” Josh’s belief in Lockton’s business model paved the way for how he structured his nonprofit. “I don’t think there is a Camo to College without Lockton. The idea isn’t some visionary plan, but the simplicity of it works. Be an advocate to our clients, make them a priority, and do everything in our power to make them happy.” At Lockton, culture is more than just a talking point—it’s woven into the fabric of the company. “We brag about our culture at Lockton, and I think to a certain extent, a lot of companies do this,” says Josh. “However, it’s the follow-through that makes Lockton stand out.” Lockton goes beyond promoting its values, ensuring they are reflected in every aspect of the business. “They have instilled certain values that they believe can attract the right Associates and make a company successful, and the difference is the effort and energy put into validating these values,” Josh explains. This dedication to authenticity is what makes Lockton's culture exceptional. Through Lockton’s support, both financially and culturally, Camo to College is now on a path to help veterans not just survive but thrive after military service. “Lockton’s values of service and community are why I love working here,” says Josh. “The company truly cares, and that’s evident in everything they do. I’m so thankful for the Lockton family, my colleagues, and everyone who has supported this mission. Together, we’re making a real difference in the lives of veterans.”

Life at Lockton Article Header_Sinafik Gebru

October 14, 2024

Making an impact: Si...

If you're interested in supporting Your Ethiopian Professionals Network, click here to learn more. Sinafik Gebru’s journey as an immigrant led her to Your Ethiopian Professionals Network (YEP), a community that helped her navigate the challenges of building a new life in a different country. Now, years later, her work with YEP has earned her the prestigious Global Community Impact Award, a recognition that highlights her dedication to empowering others facing similar challenges. As part of this recognition, the Lockton family has donated $50,000 to Your Ethiopian Professionals Network. “I wouldn’t be where I am today without YEP,” Sinafik said. “To now receive this award for something that has been so pivotal in my own life is incredibly humbling. For 14 years, we’ve pushed forward with limited resources. This recognition allows us to make an even bigger impact.” YEP was born out of the need to inspire, educate, and empower the Ethiopian professional community. For Sinafik, it has served as a vital resource, offering professional opportunities and a network of individuals who understand the unique challenges of building a career in a new environment. “As an immigrant, YEP provided me with a sense of belonging and a platform to grow in ways I never anticipated,” she explained. “I want to ensure that this platform continues to be available for others who are seeking to grow, connect, and make meaningful contributions.” Looking ahead, Sinafik is focused on empowering the next generation of leaders. “We have a talented community, and I want to focus on growing that leadership,” she said. “I’m honored by this award, but it’s YEP’s success that matters most.” Lockton has played a significant role in her journey, providing more than just a professional platform. “At Lockton, I’ve found a family. Most of my relatives are far away, but my Associates have become my support system,” she said. “Lockton encourages us to pursue our passions outside of work. The culture here fosters a sense of belonging and purpose. That’s what’s made my commitment to YEP so sustainable.” Through Sinafik’s work with YEP and the support of Lockton, she is not only transforming her own life but also paving the way for future generations of Ethiopian professionals.