Senior Account Manager
Overland Park, Kansas, United States of America
Client Services
24023H
Senior Account Manager
Overland Park, Kansas, United States of America
Client Services
24023H
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
Lockton Affinity, in Overland Park, KS is searching for a Senior Account Manager to join our Small Commercial team. The Senior Account Manager is responsible for the retention and servicing needs of Lockton Affinity clients. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.
Business unit
Lockton Affinity, LLC
Schedule
Full-time
Job type
Standard
Workplace
Hybrid
Your Responsibilities
- Provides excellent customer service to a dedicated book of business and recommends potential enhancements and improvements to processes, products and/or policies.
- Proactively understands the requirements and needs of a Client account and ability to multitask in a fast paced environment.
- Responsible for renewing, servicing and retaining client business. Coordinates market selections for new and renewal business on designated accounts.
- Responsible for driving the entire customer renewal process and experience on designated accounts.
- Develops and maintains dependable working relationships with Lockton’s key carrier partners, underwriters, and wholesalers.
- Gather competitive intelligence and relay to internal parties as requested.
- Identify and pursue cross selling opportunities on existing accounts.
- Responsible for completing routine service requests in a timely manner such as: cross selling new lines of business to existing customers; certificates of insurance; endorsement requests; audit questions and disputes; and billing plan changes and/or premium finance agreements.
- Help mentor and train junior-level staff
- Makes positive contribution to customer satisfaction and constantly strives to improve service to the customer.
- Communicates in a positive manner to contribute to a cohesive, pleasant work environment.
- Protects the confidentiality of information learned by performing the duties of the position.
- Performs other responsibilities and duties as needed.
Qualifications
- Bachelor’s degree preferred or equivalent education and/or experience in insurance.
- A minimum of 3-5 years of Working knowledge of commercial property/casualty coverages.
- A minimum of 3-5 years of client services experience within the brokerage industry or equivalent.
- Current P&C insurance license.
- Excellent organization, communication, and negotiation skills.
- Understanding of commercial rating concepts, compliance requirements and federal legislation.
- Ability to work with computer technology with little instruction with proficiency at spreadsheet and word processing programs.
- Ability to prioritize heavy workloads and meet all time sensitive deadlines.
- Proficient in Microsoft Office software.
- Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives.
The preceding job description has been designed to indicate the general nature and level of work performed by Associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of Associates assigned to this position.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
Similar Vacancies
View allLife at Lockton
December 17, 2024
December 16, 2024
November 1, 2024
October 30, 2024