Account Manager II
Nashville, Tennessee, United States of America
Client Services
25002I
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
St. Louis
Business unit
Founders Series
Salary
$70,000-$85,000
Schedule
Full-time
Lockton Benefits Offerings
Click Here
Workplace
In Office
Your Responsibilities
SUMMARY
Provide the highest level of customer satisfaction while supporting diverse book of business. Assist in all unit activities for the development of long term, customized population health management strategies for employer clients through analysis of a client’s demographics, health culture, health claims, prevalent disease states and other factors impacting the client’s health care costs.
DUTIES
- Assists with reviewing medical and pharmacy claims data to identify opportunities to improve the health risk of the population and helps develop presentations to share findings with clients.
- Assists PHS consultants and account executives with development of strategy around health risk management for clients.
- Works collaboratively with Lockton account teams, Producers and specialty practices, to ensure that opportunities identified alight with the client's business and HR objectives.
- Possesses a broad understanding of the brokerage/consulting business and the need to be “client-driven”.
- When necessary, prepares and delivers RFP’s, presentations, correspondence, etc., with no supervision. Effectively communicates with clients, knowing when to provide only key data points and when to add additional detail. Ability to adapt presentation style to meet the needs of the audience(s).
- Identifies when assistance is needed from senior associates and prepares them appropriately to address client needs.
- Provides ongoing assistance to clients and account teams during vendor selection or implementation project management/oversight projects.
- Maintain a broad knowledge base of vendors capabilities and programs within the health risk management space.
- Knowledgeable and up to date on compliance regulations that impact health risk management programs, including the appropriate and legal approaches to employee incentive programs.
- Seeks ways to improve work processes; uses good judgement to balance creativity with need to get work done.
- Coaching, training, and development of AAM, AA and other associates, as needed.
Compensation and Benefits
Lockton Companies LLC is committed to offering competitive pay and benefits and complies with all relevant sate/local pay transparency laws. The entry base salary offered for this opportunity may vary, and is contingent upon candidate education, skills, abilities, essential competencies, experience, professional designations, unique qualifications, and geographic location.
Compensation
- Base salary: $70,000 USD.
- Performance Bonus: This role is also eligible for an annual performance bonus, based upon the financial performance of the organization and the individual contributions of the Associate.
Lockton Benefits Offerings
At Lockton, our caring culture means we’re invested in your health and wellbeing. That’s why we’ve developed a benefits program that is all about helping you reach your ultimate potential, both at the office and at home. From health and wellness to financial wellbeing and everything in between, we have you covered. We encourage you to take advantage of the broad range of available offerings.
- Health Plans – Options include United Healthcare Consumer-driven health plan or Surest variable copay plan
- Wellness incentive program for health premium savings
- Dental Plans – MetLife PPO & Copay option
- Vision Plan – VSP Choice Plan
- Health Savings Account
- Flexible Spending Accounts – Dependent Care, Ltd. Purpose, Healthcare, Transportation
- Life Insurance – Group term life, AD&D plus voluntary life options
- Paid parental leave
- Disability benefits – salary continuation & long-term disability for qualifying events
- Legal services
- Critical illness care
- Hospital indemnity
- Pet insurance
- Gym membership discount programs
- Retirement 401(K) Plan – 100% match up to 6% with immediate vesting
- Student loan 401(K) match option
- Associate assistance mental health program
- Merchant discounts
- Paid time off including vacation, holidays, personal days, volunteer days, and sick time
- Associate referral bonus & new business finder’s fee
- Company sponsored charitable and community events
- Note: the above applies to regular full-time Associates; see Human Resources for part-time benefits
#LI-SS1
Qualifications
Requirements
- Bachelor's degree required. Industry knowledge preferred.
- Minimum of 2-3 years of demonstrated experience in benefits and/or PHS.
- Demonstrated ability to communicated goals and objectives, status and deliverables with team members, and management, including senior executives as needed.
- Professional experience and knowledge of HR and/or Benefits procedures, business protocol and practices, web-based software applications, and systems integration.
- Strong verbal and written communication skills, including ability to clearly document processes.
- Understands when circumstances require persuasion, conciliation, assertiveness, or other approach, and reacts appropriately.
- Ability to express complex technical concepts effectively, both verbally and written.
- Ability to resolve critical project issues and find amiable solutions for all parties, protecting client's interests and timelines. Strong time management, initiative, and interpersonal skills necessary.
- Advanced user of Microsoft Excel. Strong experience in PowerPoint, word, and Microsoft Teams.
- Ability and willingness to travel for client meetings as needed (projected travel <20%).
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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