SVP, Digital and Transformation – Insurance industry exp...

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Atlanta, Georgia, United States of America

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Client Services

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2500AE

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SVP, Digital and Transformation – Insurance industry exp...

Location Icon

Atlanta, Georgia, United States of America

Bag Icon

Client Services

Profile Icon

2500AE

Apply now
Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Business unit

Southeast Series

Schedule

Full-time

Lockton Benefits Offerings

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Workplace

In Office

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Your Responsibilities

The Practice Leader, Digital & Transformation, will have deep expertise in the insurance industry and lead the organization’s effort to optimize business processes, customer experiences, and internal operations. They will leverage data analytics, digital products and artificial intelligence to deliver on the mandate. This role spans the entire business, i.e., both Risk Solutions (P&C) and People Solutions (Employee Benefits), ensuring excellence across operations, technology, governance, and compliance. It will involve working closely with the COO, Operations Committee, Executive Committee, and key executives at the Center of the company. 

This role will be at the forefront of our transformative journey, driving value creation and shaping the future of our business.

Core Responsibilities:

Strategic Vision and Planning:

  • Partner closely with COO, Operations Committee, Executive Committee, and the Center to build the Digital transformation roadmap for the Southeast Series.
  • Ensure alignment of this roadmap with the business strategy.
  • Build a financial plan detailing the impact of all Digital initiatives on the Series P&L.

Operations Strategy:

  • Define a long-term operations, Digital, and AI strategy for the Series.
  • Create, oversee, and optimize operational Centers of Excellence, including Central Billing Units (CBU), Small Business Units (SBU), and Technical Services Unit (TSU), among others.

Process Excellence:

  • Lead continuous improvement initiatives to document and re-engineer current processes, drive process innovation and streamline operations.
  • Foster a culture of process-driven excellence to support organizational scalability and growth.
  • Incorporate digital/AI to drive process excellence.

Digital Excellence:

  • Lead the alignment of Digital solutions with business objectives to ensure operational effectiveness.
  • Drive the adoption and evolution of agency management system (‘Core Broking Platform’), certificate systems, and other enterprise tools.
  • Identify and drive the adoption of client-facing tools to deliver optimal client experience.
  • Integrate AI-driven solutions into internal and client-facing applications to enhance efficiency and innovation.

Governance and Compliance:

  • Establish a governance system for execution of Digital roadmap
  • Establish robust data governance frameworks to ensure accuracy, security, and compliance.
  • Oversee adherence to regulatory and compliance standards across Series operations.

AI Integration and Innovation:

  • Develop and implement AI strategies to drive process improvements and operational efficiency.
  • Stay up-to-date with the latest advancements in AI technologies and best practices.
  • Provide technical expertise and guidance on AI-related projects and initiatives.
  • Ensure ethical and responsible use of AI technologies, adhering to industry standards and regulations.
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Qualifications

  • Strong background working in or with insurance carriers and or insurance brokers/advisors.
  • Proven experience in a senior leadership role overseeing operations, technology, and transformation in the insurance or financial services industry.
  • Track record of driving operational efficiency and process excellence in a complex, large-scale organization.
  • Strong financial acumen with experience in revenue optimization and cost management.
  • Expertise in governance, compliance, and enterprise technology systems.
  • Exceptional leadership and collaboration skills, with the ability to influence and inspire at all levels of the organization.
  • Strong understanding of development and deployment of AI models and algorithms.
  • Strong understanding of machine learning, deep learning, natural language processing, and computer vision.
  • Knowledge of ethical considerations and best practices in AI development and deployment.
Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Learn more about your Lockton experience

No Agencies Please

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

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