Associate Experience Architect
Kansas City, Missouri, United States of America
Human Resources
2500KM
Associate Experience Architect
Kansas City, Missouri, United States of America
Human Resources
2500KM
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Business unit
Lockton Management, LLC
Schedule
Full-time
Lockton Benefits Offerings
Click Here
Workplace
Hybrid
Your Responsibilities
As part of Lockton’s Global Marketing and Communications organization, reporting to the VP of Marketing Operations and Digital, we are seeking an experienced Associate Experience Architect to lead the evolution of Marketing and Communications Microsoft toolsets for Lockton globally. With a focus on SharePoint Online, the Viva Suite, and PowerBI, this role will shape our Associate experience by delivering seamless, intuitive, and productive digital workplace solutions for knowledge sharing and internal communications.
Key Responsibilities:
- Define and own the product vision, strategic plan, roadmap, and backlog for digital workplace initiatives.
- Serve as product ambassador, driving adoption, optimization, and integration of Microsoft tools like SharePoint Online and Viva Suite, aligning them with business needs and best practices.
- Collaborate with cross-functional teams—including IT, Global People and Culture, global business stakeholders, and Shared Services—to enhance digital collaboration and knowledge management, fostering a knowledge-first experience.
- Work with Communications team to develop and implement content governance frameworks to ensure consistency, quality, and compliance across all digital platforms.
- Monitor and enforce content governance policies, including content creation, approval workflows, and publication standards.
- Establish KPIs to measure success, such as user engagement, adoption rates, and collaboration improvements, ensuring tools meet evolving organizational goals.
- Gather and prioritize business and Associate requirements globally and communicate actionable tasks for the development team
- Leverage user feedback to continuously improve digital workplace solutions to ensure tools remain a valuable resource for AssociatesDrive user adoption and training, supporting change management efforts to maximize platform effectiveness.
- Ideate and expand PowerBI reporting dashboards to demonstrate the value of the Marketing and Communications team.
- Stay current on industry trends and emerging technologies, identifying innovative use cases to enhance Lockton's digital Associate experience.
Qualifications
- 7+ years of experience in digital workplace transformation, or related fields.
- Expertise in the capabilities and functionality of Microsoft tools such as SharePoint Online, Microsoft 365, and Viva collaboration platforms.
- Strong communication skills and ability to clearly and confidently communicate with a variety of stakeholders, including executives
- Strong understanding of digital workplace user experience, content governance and internal communications ecosystems
- Proven ability to manage stakeholder expectations and translate business needs into solutions.
- Data visualization and storytelling skills with PowerBI, showcasing an ability to turn complex data into actionable insights.
- Ability to partner with business and technology Associates to deliver a product that meets the business needs.
- Ability to ideate and build innovative solutions leveraging existing toolsets to meet business needs.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 12,500+ Associates doing business in over 140 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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