Operations Assistant
New York City, New York, United States of America
Administration
25011U
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Business unit
Northeast Series
Salary
$75,000-$85,000
Schedule
Full-time
Lockton Benefits Offerings
Click Here
Workplace
In Office
Your Responsibilities
Summary: We are seeking a professional, self-motivated individual who is interested in providing office support for a fast-paced privately held independent insurance brokerage firm services firm. This position is for someone who thrives working in a dynamic, changing environment and is eager to contribute to a growing office. As the primary day-to-day office contact, the Operations Assistant must be customer service-oriented, dependable, flexible, and have a willingness to learn. This position will be the main POC for supporting within our operations team for NY such as events, front of house, catering etc.
Responsibilities:
- Handle organizational and office support tasks
- Respond to and assist with Associates’ requests
- Work as on-site contact for service technicians and vendors
- Manage all office equipment (printers, copiers, postage machines, etc.)
- Maintain conference rooms and common areas
- Relieve and coordinate receptionist for breaks and days off - answer phones, greet visitors, reserve conference rooms, add guests to security visitors’ list
- Maintain supply inventory
- Mail management:
- Manage incoming packages
- Handle outgoing mail (USPS, FedEx)
- Printing/binding documents when needed
Administrative Support
- Provide light administrative support while covering other team members such front desk support
- Place catering orders as requested by associates of Lockton
Building Services
- Liaise with property management/building engineers for office needs and service requests
- Check all three floors and report necessary work orders including restrooms
- Communicate with building for vendor visits and COI requirements
IT/AV
- Work alongside onsite IT associate
- Liaise with onsite IT and possible center IT team members to trouble shoot conference rooms and other AV needs
Facilities Management
- Maintain inventory of breakroom supplies and restock daily as needed
- Maintain inventory of main executive conference area
- Manage and maintain all Workstation and offices
- Maintain and restock all office supplies in dedicated areas
- Remove and break down empty boxes; leave in freight hall
- Keep unassigned areas clean such as workstations, conference rooms and offices.
- Provide General Maintenance: Perform minor repairs and maintenance tasks as needed
- Flip and set up future training room on 21st floor for meetings as requested
- Install office name signs
- Conduct walk throughs on all floors on a daily basis to maintain office aesthetic and cleanliness
- Tag furniture for repair, make basic adjustments.
Qualifications
- Minimum high school diploma required
- Minimum three (5) years’ experience as an office services/administrative professional or college graduate with prior office work experience
- Working knowledge of Microsoft Suite
- Proficient in the use of technology (i.e., tech-savvy)
- Ability to manage multiple projects and requests with interruptions
- Ability to follow oral and written instructions
- Ability to write and communicate clearly
- Should have a pleasant attitude with strong communication skills
- Should be a self-starter who can work independently with minimal oversight
- Should have good organizational skills
Benefits
Lockton is committed to advancing diversity and inclusion. We have a dynamic entrepreneurial culture in which our people are empowered to make a difference to better serve client needs. We are committed to giving back to our communities and we are invested in your success.
We offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing organization.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 12,500+ Associates doing business in over 140 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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View allLife at Lockton
June 23, 2025
For 17 years, Lauren Dunham has been a force for connection and change at Lockton. She first discovered commercial insurance at a career fair, not knowing what to expect. “Most people think of Jake from State Farm—but what we do is so much more,” she says. “We help clients drive real change in their businesses, and that has a ripple effect.” Lauren’s impact at Lockton was immediate. She quickly rose from Associate Account Manager to her current role as Senior Vice President, Director of Client Engagement. Alongside her professional growth, Lauren’s personal journey of service began with her involvement in Women in Leadership (now Women in Lockton)—a group dedicated to driving business success while fostering a supportive, inclusive environment where everyone, especially women, can thrive. It was through this group that she formed a close friendship with Lisa Wall, who would later open the door to a new chapter of impact. When Lisa asked if she’d consider stepping into her role with Women United, Lauren didn’t hesitate. “I jumped at the opportunity,” she recalls. “Women United focuses on early childhood development—something that holds a special place in my heart.” Her passion for education and early childhood development runs deep. Her mother, a longtime elementary school teacher, exposed her early to the challenges many children face—hunger, instability, and lack of support. “I remember going to work with her and seeing the impact she tried to make. That stuck with me.” Now as a mother herself, Lauren understands how critical the first five years are in shaping a child’s future. “Unfortunately, there’s just no consistent infrastructure in our city to support children in those early years.” Now a board member of Women United, Lauren helps lead fundraising and volunteer efforts that directly support early childhood nonprofits. From wrapping gifts for young mothers in shelters to raising over $100,000 through events like Purses for Promise, the work is hands-on, heartfelt, and deeply fulfilling. “It’s about connecting women who want to make a difference and giving them the tools to do it.” Lockton’s support of Lauren has been unwavering. “We get two full days to volunteer, and Lockton matches donations. It’s part of our DNA—clients, community, Associates. That’s how we operate.” She recalls moments like a 2010 tornado, where the company’s culture of care was on full display. “It’s always been part of the experience here. From the top down, people understand the importance of giving back.” When asked why she’s stayed at Lockton for nearly two decades, Lauren’s answer is simple: “The people.”
“You can love the technical side of your job, but if you don’t enjoy the people you work with, it won’t matter. At Lockton, the people are what make it special. You feel it in every interaction.” For Lauren, Women United and Lockton are two sides of the same coin—places where passion meets purpose, and where people come together to make a difference. “Lockton is great. Women United is great. I’m fortunate I get to support both.”
June 12, 2025
Lockton Brazil is proud to announce that it has been officially certified as a Great Place To Work® in its first year of participation. This prestigious recognition is based entirely on feedback from employees, reflecting the company’s strong commitment to fostering a positive, inclusive, and empowering workplace culture.
“This is a moment of celebration,” said Vanessa Cabral, Director of People and Culture. “It confirms that we are on the right path—listening to our employees and taking meaningful action to prioritize their well-being is a core part of our culture.”
CEO Jose Otavio de Albuquerque Sampaio added, “This certification is more than a badge of honor—it’s a testament to the mutual respect and trust we cultivate every day. We believe in the power of a collaborative, diverse, and human-centered environment where people feel safe to be their authentic selves and contribute their best.”
Lockton extends its heartfelt thanks to its dedicated employees, as well as to its customers and partners, who play a vital role in building a workplace defined by excellence, passion, and shared purpose.
Together, we will continue to grow and strengthen our culture—making Lockton an even greater place to work.
May 30, 2025
My journey at Lockton Affinity has been one of growth, innovation, and collaboration. From my early days as a rater in the Operations department to my current role overseeing complex programs, I've had the privilege of working with talented colleagues and contributing to meaningful projects. Lockton Affinity stands out for its commitment to customized solutions, exceptional service, and a culture that empowers associates to make a real impact. Here, I share my experiences, insights, and the moments that have defined my career at Lockton Affinity. -- After graduating from Kansas State, I was eager to begin my career with a company that valued growth and innovation. Lockton was the first company that came to mind in Kansas City, and it ended up being the only place I applied. Following a phone interview and an in-person meeting, I was fortunate to be offered a position. I started my career at Lockton as a rater in the Operations department, supporting program business across multiple carriers, rate systems, and lines of coverage. I was later promoted to team lead, where I managed a small team focused on delegated program business. In that role, I concentrated on driving process improvements and operational efficiencies to help streamline team workflows and enhance overall performance. After several years, I transitioned into leading our backroom operations team, responsible for issuing thousands of policies and certificates for PEO workers’ compensation programs and a large fleet auto program. This role allowed me to take a more strategic approach—identifying opportunities to optimize systems and implement solutions that delivered measurable time and cost savings. During this time, I was promoted to Assistant Vice President. Two years ago, I made a significant shift to the client side. After over a decade in process-driven roles, I now oversee the success of several complex programs, working closely with carrier and program partners while ensuring our internal teams deliver the high level of service Lockton is known for. Though I no longer have direct reports, I collaborate across departments and remain actively engaged in a wide variety of programs, which continues to challenge and inspire me. As I mentioned, Lockton Affinity is the only organization I’ve worked for in my professional career, and throughout my time here, I’ve had the opportunity to collaborate with a wide range of brokers and carriers. That broader exposure has only reinforced how unique and special this place truly is. What sets Lockton Affinity apart is our ability to design highly customized insurance programs tailored to meet the specific needs of our clients—no matter how niche or complex. We bring the strength of human talent backed by smart technology, allowing us to offer solutions that are both personal and efficient. Paired with the exceptional service we deliver, it’s a combination that’s genuinely hard to find elsewhere. There’s a deep sense of pride in the work we do and a culture of collaboration and innovation that makes Lockton Affinity more than just a workplace—it’s a place where people are empowered to make an impact. One of the things I value most about Lockton Affinity is the freedom I’ve been given to explore and improve our processes—always with the goal of creating a more efficient, positive experience for our clients. There’s a strong culture here of empowering associates to lean into their strengths and apply them to both new and existing programs, and that’s what truly fuels innovation at Affinity. I’ve often been challenged to find fast, effective ways to rate new programs, and each time, I’ve been trusted to build and implement the solution from the ground up. Over a year ago, our President approached me with an opportunity that was not only a win for our business but also aligned us with an organization doing meaningful work in the world. As the cliché goes, the initial workflow was figuratively sketched on the back of a napkin. From there, and in close collaboration with one of our valued carrier partners, we brought a highly efficient technology solution to life. For me, it was the perfect blend of process development, problem-solving, and contributing to something bigger than ourselves. That experience—where innovation, purpose, and partnership came together—is what I’d call my Lockton Moment. The culture at Lockton Affinity is all about balancing hard work with enjoying the journey. We work hard to tackle unique and challenging problems, but we also know how to have fun along the way. There's a real encouragement to be innovative, constantly looking for new solutions to help our clients succeed. While we work with small businesses, the impact we make is big, and the challenges we face are anything but ordinary. It’s a place where creativity and collaboration thrive, and everyone is motivated to push the envelope—making it a place where work feels rewarding and impactful.
May 19, 2025
For Jess Bass Bolander, life is about building relationships—whether personally or professionally—to create something bigger. Prior to joining Lockton, Jess worked as a group representative at a healthcare carrier. Despite working with several larger brokers in the region, she always loved the energy, culture, and people at Lockton. She felt that no one fought harder for clients than Lockton, and unlike the revolving door of brokers at other firms, Lockton had great tenure within its teams. One day, Steve Idoux reached out to Jess and told her that many people already thought of her as their broker, not just a representative for the carrier. This was a turning point for Jess. "He helped me realize that I can build a career at Lockton," Jess recounts. She decided she wanted to join a place that takes care of people, values culture, and fights for clients. That’s why she chose Lockton. Jess started her journey at Lockton in a Producer Resource Group. She spent five years learning from others, understanding the business and how Lockton operates before moving into a Producer role. During this time, she developed her niche and realized that she could expand her network through her involvement in local organizations throughout the Dallas community. Jess has consistently been an active member within the City of Dallas. Her passions revolve around lifting others in the workforce—particularly focusing on women, the Latino community, and children. Jess is currently a board member of multiple organizations in the Dallas area, including the Dallas CFO Leadership Council, The Family Place, and Asociación de Empresarios Mexicanos en EE UU. She is an advocate for Lockton partnering with Cristo Rey College Prep in Dallas, TX, to help be an intern source for the students’ coursework during their high school studies. She guest teaches at local colleges, educating students on insurance and employee benefits, and sharing tips for entering the workforce in a corporate environment.
"As the granddaughter of immigrants on both sides, community is very important to me. I feel so lucky that Lockton encourages Producers and Associates to give back to their communities," said Jess. "I’ve also seen how it can strengthen internal relationships. Some of my favorite memories and personal connections have been made at Lockton Cares community events with my colleagues." In April 2025, Jess was named the recipient of the Producer Community Impact Award. Each year, the Lockton family honors a Producer who goes above and beyond serving the community with a $50,000 donation to the organization of their choice. "I was so completely humbled that I won. It was an honor to be nominated amongst such an impressive group of producers, and I’m so grateful that Lockton values the work we do in Dallas," said Jess. She chose The Family Place, an organization dedicated to ending domestic violence, as the recipient of the $50,000 donation. "I joined the board of The Family Place a little over two years ago, and it’s been amazing," said Jess. "I had a tumultuous childhood, and I’m passionate about breaking the cycle of emotional and physical abuse. The Family Place offers critical housing, educational programming, and mental health services that help to build an emotionally healed community." For Jess, this recognition is about more than her—it’s a testament to Lockton as a whole. "This award is an example of our caring culture and dedication to positively impacting the communities where we do business. I serve on multiple boards and have chaired many events benefiting the Dallas community. However, I am not alone. When you look at the Associates and Producers around the country at Lockton, so many of us are making contributions to our communities. We don’t do anything small at Lockton." "The energy is different at Lockton—our Associates deeply care about making a difference and lifting each other up." Jess continues to make an impact – on her clients, coworkers and community – one relationship at a time.
Click here to learn more about The Family Place.