Digital Analyst
Dubai, Middle East / North Africa
003591
Digital Analyst
Dubai, Middle East / North Africa
003591
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
Business unit
Dubai
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
Purpose of the role
As a Digital Analyst, you will play a pivotal role in bridging the gap between business needs and digital solutions. You will be responsible for analysing digital processes, identifying improvement opportunities, and translating business requirements into actionable insights and recommendations. By collaborating with various stakeholders - including function owners, business units, IT teams, and management - you will ensure the successful delivery of digital solutions that drive operational efficiency and align with overall company objectives.
Your Responsibilities
Business Process Analysis and Optimization
Work closely with department heads, product owners and business stakeholders to analyse current business processes, workflows, and systems within the insurance brokerage operations.
Identify inefficiencies, bottlenecks, and opportunities for process improvement across underwriting, claims, client services, and operational functions.
Requirements Gathering and Documentation
- Gather, document, and analyse business requirements from stakeholders across various departments including underwriting, claims, client services, and operations.
- Translate complex business needs into clear, detailed functional specifications and business requirement documents.
- Create comprehensive process maps, workflow diagrams, and system documentation.
Stakeholder Engagement and Communication
- Coordinate with product owners, business users, management, and IT teams to gather accurate requirements and understand business needs.
- Facilitate workshops, interviews, and meetings to elicit requirements and validate solutions.
- Act as the primary liaison between business stakeholders and technical teams, ensuring clear and effective communication.
Data Analysis and Reporting
- Analyse business data to identify trends, patterns, and insights that support decision-making processes.
- Develop and maintain business intelligence reports, dashboards, and metrics to monitor key performance indicators (KPIs).
- Conduct gap analysis to identify discrepancies between current state and desired future state.
Solution Design and Implementation Support
- Work in an Agile environment to support project planning, execution, and delivery of business solutions.
- Collaborate with IT teams and vendors to design and implement system enhancements, new applications, and process improvements.
- Participate in user acceptance testing (UAT) and ensure solutions meet business requirements and quality standards.
Change Management and Training
- Support change management initiatives by assessing the impact of proposed changes on business operations.
- Develop training materials and documentation for end-users on new processes and systems.
- Facilitate training sessions and provide ongoing support during system implementations and process changes.
Qualifications
Required Qualifications
Experience
- Proven experience as a Digital Analyst, Business Analyst, or similar role for 5-8 years, preferably in the insurance or financial services industry.
- Demonstrated success in analysing business processes, gathering requirements, and supporting successful project implementations.
- Experience working in Agile development environments and supporting cross-functional teams.
Technical Skills
- Strong understanding of digital analysis methodologies, tools, and best practices.
- Proficiency in creating detailed business requirements, process documentation, and functional specifications.
- Experience with business analysis tools and methodologies (e.g., JIRA, Confluence, Visio, Lucidchart).
- Proficiency in data analysis tools and techniques (e.g., Excel, SQL, Power BI, Tableau).
- Knowledge of process modelling techniques (e.g., BPMN, UML, flowcharting).
- Proficiency in design and prototyping tools (e.g., Figma or Sketch, Adobe XD, Balsamiq).
- Understanding of UX/UI design principles and user-cantered design methodologies.
- Understanding of system development lifecycle (SDLC) and Agile methodologies.
Industry Knowledge
- 3-5 years of experience in insurance and reinsurance industry operations.
- Understanding of insurance brokerage processes including quotation, underwriting, claims, policy administration, and client services.
- Knowledge of insurance industry regulations and compliance requirements.
Preferred Qualifications
Education
- Undergraduate degree in Business Administration, Information Systems, Finance, or a related field.
- Advanced degree (MBA, Master's in Business Analysis, or related field) is a plus.
- Background in UX/UI design or Human-Computer Interaction is beneficial.
Certifications
- Certifications in Digital Analysis or Business Analysis are highly desirable (e.g., CBAP, CCBA, PMI-PBA).
- Certifications in process improvement methodologies (e.g., Lean Six Sigma, BPM) are a plus.
- ITIL certification or similar IT service management credentials are beneficial.
Soft Skills
- Excellent communication and interpersonal skills, capable of building strong relationships with stakeholders at all levels.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to translate complex business concepts into clear, actionable recommendations and visual solutions.
- Strong facilitation and presentation skills with ability to communicate design concepts effectively.
- Creative thinking and design sensibility for developing user-friendly solutions.
#LI-YK1
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 12,500+ Associates doing business in over 140 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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