IT Operations Analyst
London, United Kingdom
003778
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
Lockton Re is looking to hire an IT Operations Analyst to join our growing Business Technology team - supporting the business in a crucial point in our growth journey.
The purpose of this role is to support application maintenance and end user queries where key tasks & duties will include:
- Diagnosing and resolving end user queries across the business application portfolio, including liaising with appropriate infrastructure and development teams.
- Providing face-to-face desk side support and be visible to the business.
- Administration of user accounts across all applications, manage license allocation and monitor usage.
- Testing of upgrades and patches to ensure no break in application availability.
- Providing end user training and maintain documentation.
- Proactively improving efficiency and automation.
- Maintaining application catalogue and drive compliance with internal security and operational controls.
- Assisting with projects as needed.
Qualifications
Given the level and focus of this role, we encourage candidates to apply from all sectors however experience or attributes aligned to the following points will prove useful:
- Ability to work independently and as part of a team.
- Excellent customer service and communication skills.
- Basic understanding of IT Service Management.
- Knowledge of reinsurance, Salesforce, OpenTwins, document management preferred.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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