Global Benefits Senior Analyst

Boston, Massachusetts, United States of America

Client Services

2500LX

Apply now

Boston, Massachusetts, United States of America

Client Services

2500LX

Apply now

Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About the Position

Lockton is a global professional services firm with 12,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. To see the latest insights from Lockton's experts, check Lockton Market Update.

Secondary locations

Philadelphia, New York City, Chicago, Washington DC

Business unit

Northeast Series

Salary

$60,000-$68,000

Schedule

Full-time

Lockton Benefits Offerings

Click Here

Workplace

Hybrid

Your Responsibilities

Major Responsibilities:

Support Consultants in providing client services for an assigned book of global employee benefits business.
Client services are defined as providing administrative, technical and research support for Lockton’s Global People Solutions Practice and coordinating special projects as assigned.
Support Consultants in developing and maintaining client relationships.
In select situations, Sr. Analysts will work directly with clients, though in most instances work will be done in tandem with assigned Consultant.

General Duties Include:

Assist Consultants in preparation of client deliverables and materials, including but not limited to periodic status reports and financial and technical summaries.
Assist Consultants in tracking project progress and timelines, maintaining client files, populating and maintaining activity/issues trackers.
Support team members in addressing and resolving client issues involving claims, administration, compliance, etc.
Coordinate web event, webcast, and conference call logistics, including producing meeting agendas and meeting minutes.
Support the development of internal and client-facing documents and reports in Microsoft Word, Excel, PowerPoint, Salesforce, etc.
Perform research as needed for internal projects utilizing various internet resources, trade publications, and on occasion foreign-language sources.
Salesforce database management for client information; policy data, contacts, mailing lists, and other required data management duties.
Coordinate with other business service groups (IT, Office Services, Information Processing, Accounting, local offices, etc.) on various tasks using a partnership approach that facilitates high-quality results and process workflows.
Assist Consultants by liaising with local Lockton Global offices and partners as requested.
Understand and adhere to set budgets by tracking time by project.

Qualifications

Bachelor's Degree in a business-related field, liberal arts, or international studies is preferred, or an equivalent level experience in the insurance industry
Understanding of employee benefits / insurance at an intermediate level, with the ability to learn quickly
Experience working with cross border benefits to include well developed understanding of underwriting and pricing principles
Experience working with global insurer administration, member service, and claims paying systems
Experience with local benefits issues. Should possess at least a basic knowledge of local benefits in our clients' most common countries
4 years+ of working experience in a corporate environment preferred
Fluency or professional proficiency in a foreign language preferred
Experience working or living abroad helpful, though not required
Proficient in all Microsoft Office Suite (Word, Excel, PowerPoint)
Prior experience with CRM tools a plus
Strong customer service skills with the ability to develop sound relationships with team members and external contacts
Works well in a fast-paced environment and able to maintain deadlines
Effective communication skills and comfort working with colleagues in a virtual and phone-based environment
Excellent organizational skills and the ability to multi-task effectively
Exposure to multinational pooling
Project management skills to include the development, population and maintenance of project tracker tools
Ability to think intuitively, assertively and creatively

Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Learn more about your Lockton experience

No Agencies Please

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

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