Leaves Implementation Manager

Dallas, Texas, United States of America

Management

25021L

Apply now

Dallas, Texas, United States of America

Management

25021L

Apply now

Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Business unit

Lockton-Dunning Series

Schedule

Full-time

Lockton Benefits Offerings

Click Here

Workplace

Remote

Your Responsibilities

As Leaves Implementation Manager, you be responsible for leading the successful implementation of leave of absence programs for new and existing clients. This role ensures that leave policies, processes, and systems are effectively deployed, compliant with applicable laws, and aligned with client expectations. The manager will collaborate cross-functionally with internal teams and external stakeholders to deliver a seamless onboarding experience and ongoing support.

Our ideal candidate will demonstrate – and model for the team – a high level of professionalism, an ability to embrace our friendly and ambitious culture, the capability to thrive in a fast-paced environment, and the flexibility to easily adapt to changing priorities. The ideal candidate will act as a strategic partner between internal teams and external clients, ensuring seamless communication and service delivery.

· Lead implementation of leave programs for clients, including project planning, timeline management, and stakeholder coordination.

· Conduct discovery sessions to understand client requirements, policies, and operational needs.

· Coordinate with systems leads on configurations and workflows to support leave types (FMLA, ADA, state-specific, company-specific, etc.).

· Responsible for creating and updating Client one pagers (leave letters).

· Collaborate with clients, internal teams, and SaaS vendor on file feed setups including requirements gathering, project planning, documentation, testing and validation, issue resolution and go-live support.

· Develop and document standardized leave processes and procedures.

· Identify opportunities for automation and efficiency improvements.

· Monitor implementation milestones and deliverables.

· Conduct post-implementation reviews and continuous improvement assessments.

· Assist in the planning and execution of new clients from initiation to completion.

· Monitor New Client Implementation Timelines and deliverables.

· Coordinate meetings, prepare agendas, and document minutes.

· Communicate with internal teams and external vendors to ensure alignment.

· Track project progress and prepare status reports for stakeholders.

· Maintain project documentation and ensure compliance with company standards.

· Identify and escalate issues or risks to Direct Supervisor.

· Exercises judgment and discretion in seeking advice to ensure compliance with federal laws and state and local leave laws.

· Strategic thinker with a client-first mindset.

· Proactive problem-solver with attention to detail.

· Collaborative and adaptable team player.

· Performs other responsibilities and duties as needed.

#LI-LL1

Qualifications

· Bachelor’s degree in business administration or equivalent preferred

· 5+ years of experience in leave administration.

· Strong analytical skills and attention to detail.

· Comfortable working independently and collaboratively.

· Implementation/project coordination experience strongly preferred.

· Strong knowledge of FMLA, ADA, and other leave-related regulations.

· Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint) as well as familiarity with HR Information Systems.

· Excellent communication, organizational, and problem-solving skills.

· Proven ability to manage multiple projects and priorities in a fast-paced environment.

· Must have strong internal and external customer service skills, along with the ability to develop sound internal client relationships

· Maintains a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met.

· Ability to coordinate the day-to-day operations of FMLA administration.

· Demonstrated ability to instill confidence and comfort with clients and representatives.

· Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives.

· Excellent organizational and time management skills to prioritize workload and meet deadlines required.

· Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information.

· Ability to work on a computer for a prolonged amount of time.

· Ability to work outside of normal business hours as needed.

· Legal right to work in the United States.

· On a very rare occasion, may need to be able to pass drug screening and answer any applicable COVID-19 questionnaire based on client needs. This would be at no cost to you and would be based on acceptable testing guidelines as provided by recommendations from the DOL, EEOC, ADA and CDC both at the State and Federal level for business necessity.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Learn more about your Lockton experience

No Agencies Please

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.