IT Operations Manager
Houston, Texas, United States of America
Information Technology
2500R7
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
Lockton is seeking a strategic thinker with strong leadership skills and a deep understanding of IT operations. The IT Operations Manager will be responsible for the oversight and optimization of our technological infrastructure and services, ensuring the smooth operation of all technology systems, and leading a team of IT professionals. This role is multifaceted and critical to maintaining and enhancing the technological capabilities and framework of the organization.
Business unit
Lockton Management, LLC
Schedule
Full-time
Lockton Benefits Offerings
Click Here
Workplace
In Office
Your Responsibilities
- Technology Strategy and Change Management: Shape the business strategy, requirements, and technology roadmap, ensuring alignment with organizational goals. Oversee smooth transitions to modern technologies and processes, preparing the workforce for changes and other future advancements.
- Project and Budget Management: Collaborate with Project Managers to deliver IT projects on time, within budget, and meeting requirements. Manage the IT budget, forecasts costs, allocate resources efficiently, and ensure expenditures stay within the approved budget.
- People Leadership and Development: Ensure employee engagement through effective performance management, fostering a team culture, and providing productive feedback. The ability to balance multiple leadership roles and effectively manage Associate issues through policy enforcement, coaching and training is key to success in this role.
- Infrastructure Management and Cybersecurity: Maintain network and systems infrastructure, ensuring efficient and secure operation. Identify and mitigate security risks, in compliance with laws, regulations, and industry standards. Provide regular hardware/software maintenance and repairs to ensure optimal performance.
- IT Support and Services: Provide technical support and prompt resolution of issues. Oversee IT service delivery, manage support teams, and facilitate Quarterly Service Reviews. Organize training sessions to keep staff updated on new technologies and best practices.
- Vendor and Stakeholder Management: Negotiate contracts and manage vendor relationships with a focus on quality products and services. Communicate regularly with stakeholders, providing updates on IT operations, projects, and issues.
- Innovation and Continuous Improvement: Stay educated and updated on technology advancements, assess their benefits, and conduct frequent office health checks. Proactively seek process improvements to enhance efficiency and reduce costs.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Prior leadership experience in IT management and operational teams
- Strong understanding of IT systems, network infrastructure, and security protocols
- Technical proficiency in network and systems administration
- Excellent leadership, communication, and project management skills
- Ability to manage budgets and resources effectively
- Familiarity with compliance standards and risk management practices
- Strong problem-solving and troubleshooting abilities
- Ability to work in-office 4-5 days a week
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 12,500+ Associates doing business in over 140 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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Click here to learn more about The Family Place.
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Diana Tacuba’s heart has always been with those whose voices are often unheard, especially young girls facing unimaginable challenges. That is why she chose Fundación Dar y Amar Daya as the recipient of her Community Impact Award donation. The Mexico-based nonprofit provides a safe haven for girls and young women who have survived abuse and violence in their homes or communities. Beyond shelter, Daya offers emotional support, legal guidance, education, and skill-building so these young women can reclaim their futures. When she learned she had received the Community Impact Award, Diana felt immense gratitude—not just for the recognition, but for the opportunity to shine a light on Daya. Each year, the Lockton family honors Associates who go above and beyond to serve their communities with a $25,000 donation to the organization of their choice. Diana embodies the dedication and compassion the Community Impact Award represents. “This award is not only mine,” she says. “It belongs to all of Lockton Mexico. None of this would be possible without the dedication of my colleagues who support both our clients, and our community every day.” “As a woman, I deeply relate to Daya’s mission,” Diana says. “Without this support, many of these girls would be facing lives on the streets, trapped in cycles of abuse or addiction. Daya gives them a chance.” Through her volunteer work, Diana has gotten to know the girls and their stories firsthand. The experience left a lasting impression. “It’s painful to see the reality they face,” she says. “There is still much to do for our nearby communities and small actions can make a big change.” Diana has already shared her professional expertise with the girls of Daya by leading financial literacy workshops. Looking ahead, she hopes to build even deeper connections between Lockton and the organization. “We need to keep listening to what the girls need and find ways to implement more actions so we can continue to contribute at Lockton,” she explains. She credits Lockton’s people-first culture for enabling her to pursue this passion. “Lockton makes you feel seen and valuable.” Having started her career as an intern, Diana has grown alongside the company. “It is hard not to fall in love with Lockton. It has an exciting culture, a very strong identity, versatile and dynamic work teams, and above all, it is a company with a vision beyond just doing business, Lockton is made by its people.”
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